Jobs & Volunteering

Job Openings

Position: Development Coordinator

Reports to: Director of Development

Position Summary

The Development Coordinator maintains the Museum’s database, coordinates the Museum membership program, provides administrative support to the Development Office, and participates in all fundraising activities including donor cultivation and stewardship, direct mail appeals, and special events.

Position Details

– Process donations and pledges, and prepare acknowledgement letters and other pertinent correspondence

– Maintains foundation, corporation, individual member and other donor files

– Creates monthly fundraising reports and other database reports as needed

– Continually update and correct database records

– Provides support for annual fund appeals, membership fulfillments and renewals and events by generating constituent lists, production of letters, reply devices, appropriate mailers and more as assigned

– Maintain guest lists, gather and prepare registration materials and other duties as assigned for Development events

– Provides staff support for Development Department events, including some evenings and weekends

– Handles all administrative details associated with the Development Committee, Gala Committee, and Overseer Committee (i.e. prepare and distribute notices, reports, agendas, minutes, etc.)

– Provides support for the Finance and Administration team in reconciliation of gift entry and providing all documentation needed for the annual audit and tax preparation

– Responds to member and donor phone calls and emails

– Other duties as assigned by the Director of Development

Qualifications

– BA or BS from accredited 4-year college

– Enthusiasm for naval history and museums

– A minimum of one years’ experience in an administrative position, preferably in a not-for-profit development office

– Proficiency in Microsoft Word, Excel and PowerPoint Database management experience – Raiser’s Edge experience preferred

– Excellent verbal and written communications skills with close attention to detail and accuracy

– Ability to present information concisely and effectively, both verbally and in writing

– Ability to organize and prioritize work

– Ability to work independently with little supervision

– Flexibility

– Excellent interpersonal skills with emphasis on customer service

– Professional in demeanor and appearance

– Confidence in speaking and corresponding with members of our Boards

– Willing to work some evenings and weekends

How to Apply
Send cover letter and resume to Melinda K. Cheston, Director of Development at mcheston@usscm.org. No phone calls please.

Position: Visitor Experience Representative

Reports to: Manager of Interpretation & Visitor Services and the Assistant Manager of Interpretation & Visitors Services.

Position Summary:
The Visitor Experience Representative serves as the public face of the USS Constitution Museum and is essential to fulfilling the Museum’s goal of creating a positive, memorable experience where visitors can learn and connect to history. Interacting with over 350,000 visitors annually, this position serves a dual-role by providing outstanding customer services at the admission desk and leading a range of hands-on experiences for family and adult audiences throughout the exhibits.

Admission Desk: Act as a resource for visitors by welcoming and orienting them to the Museum’s offerings and other attractions in and around the Charlestown Navy Yard. Clearly communicate the admission by donation policy and accurately process financial transactions. Track daily visitation statistics and complete associated paperwork. Manage high volumes of visitor traffic and large crowds while providing personal attention to as many individuals as possible. Promptly and courteously answer incoming calls on the multi-line telephone system. Provide immediate and appropriate responses to safety and security concerns.

Exhibit Interpretation: Communicate information about USS Constitution’s history and engage with children, families, and adults in a way that respects their individual needs, motivations, and abilities. Provide positive and memorable experiences by facilitating a range of hands-on, minds-on programs and tours. Recognize and act on opportunities to enhance a visitor’s engagement in the exhibits by providing one-on-one assistance or by facilitating short activities at hands-on areas. Maintain exhibit spaces by resetting and restocking materials. Inform visitors of safety guidelines and, when possible, provide reasonable alternatives. Prepare materials for activities, programs and events. Learn more about the USS Constitution Museum’s exhibit and program philosophy at www.engagefamilies.org.

Qualifications: Ideal candidates possess exceptional customer service skills, a mature and outgoing personality, and an enjoyment for interacting with members of the public. They are detail-oriented; can manage several tasks simultaneously; display a positive attitude with visitors and staff members; and are willing to work as part of a team. Available on weekends and/or holidays. Previous employment or volunteer experience in museum interpretation or customer service positions is preferred. Those selected for the position will be required to attend training in either April or June.

Schedule: Part-time positions are available for the schedule’s listed below. Flexible substitute positions are also available.

April – October 31 Schedules:
8:30 – 5:00, Sunday, Monday, and Friday
10:00 – 6:30, Tuesday-Wednesday

June – August 31 Schedules:
10:00-6:30, Sunday – Tuesday
10:00-6:30, Wednesday – Saturday

To Apply: Interested individuals should send cover letter, resume, schedule preferences, and references to gforeman@usscm.org. Only those selected for an interview will be contacted. EOE.