Position: Director of Marketing and Communications

This role:

The USS Constitution Museum seeks an experienced Director of Marketing & Communications to elevate visibility, drive attendance, and expand audience loyalty. The USS Constitution Museum is a dynamic museum featuring award-winning hands-on exhibits and programs. Located next to the legendary USS Constitution, the Museum typically engages over 350,000 visitors annually. The Museum is looking for an innovative marketing and communications professional who can strategize and lead the Museum’s digital and traditional media strategies at a pivotal moment of tremendous growth for the Museum.

Reporting to the Senior Vice President & Chief Experience Officer, the Director will:

• Create and implement a comprehensive and measurable digital, social, and traditional media marketing strategy that promotes the Museum’s audience, visibility, and financial goals
• Lead staff from multiple departments in the identification, creation, publication, and governance of compelling content based on target audience and appropriate channel for each effort. Create communications pieces such as newsletter, press releases, media advisories, annual report, etc.
• Supervise and mentor the Marketing, Communications & Graphic Design Coordinator
• Lead all media efforts. Generate media coverage online and in print and broadcast to raise the USS Constitution Museum’s institutional profile. Build awareness of special exhibitions, programs and collections through local, national and international outlets. Represent the Museum in media opportunities.
• Lead website, digital, and social media initiatives, and manage media calendars to online and traditional media outlets to ensure consistent publicity for the Museum’s exhibitions and programs
• Work collaboratively with the tourism industry and with our partners in the Charlestown Navy Yard to expand the Museum’s reach and encourage visitation
• Create, track, and report on metrics and analytics, establishing baselines and tracking effectiveness for all communications efforts
• Develop productive strategic partnerships
• Drive business to the Museum’s retail entities on-site and online
• Perform other related tasks as assigned

 

The ideal candidate will possess:

• Experience working in a collaborative environment
• Excellent project management skills
• Background in both marketing and communications

 

Qualifications and skills:

• BA or BS in marketing, communications, or other related discipline
• At least five years of relevant work experience
• Experience developing marketing and/or communications materials and strategies, both digital and traditional
• Excellent written and verbal skills
• Steller interpersonal and relationship building skills
• Strong knowledge of Google apps, Microsoft office tools, and social media channels
• Experience within the tourism industry preferred
• Graphic design skills a plus
• Some evening and weekend work required

 

COVID-19 vaccination requirement:

Museum staff are required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

 

How to apply:

Interested applicants should email a cover letter, resume, and writing sample (no more than two pages) to nraina@usscm.org by Friday, May 13, 2022. No phone calls please.

 

Position: Marketing, Communications, and Graphic Design Coordinator

This role:

The USS Constitution Museum seeks a Marketing, Communications & Graphic Design Coordinator to help elevate visibility, drive attendance, and expand audience loyalty. The USS Constitution Museum is a dynamic museum featuring award-winning hands-on exhibits and programs. Located next to the legendary USS Constitution, the Museum typically engages over 350,000 visitors annually. The Museum is looking for a Coordinator who can support digital and traditional media strategies and design high-quality promotional materials at a pivotal moment of tremendous growth for the Museum.

Reporting to the Director of Marketing & Communications, the Coordinator will:

• Write, edit, monitor, and design promotional materials for various channels including social media, web, mail, email, video, radio, and print
• Research, develop, and maintain databases for all targeted audiences
• Assist in promoting retail operations (on-site and online)
• Perform other related tasks as assigned

 

The ideal candidate will possess:

• Equally strong marketing, communications, and graphic design expertise
• Significant digital marketing experience
• Experience working in a collaborative environment
• Excellent project management skills
• Exceptional writing, editing, and speaking skills

 

Qualifications and skills:

• BA or BS in marketing, communications, graphic design, or other related discipline
• At least one year of relevant work experience including marketing, communications, and graphic design for digital and print
• Expertise in Microsoft Office, Adobe Creative Suite (InDesign, Illustrator, Photoshop, Lightroom, Premiere, AfterEffects, and Bridge), Google apps, and social media channels
• Excellent written and verbal skills
• Steller interpersonal and relationship building skills
• Some evening and weekend work required

 

COVID-19 vaccination requirement:

Museum staff are required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

 

How to apply:

Interested applicants should email a cover letter, resume, writing sample (no more than two pages), and a design sample to nraina@usscm.org by Friday, May 13, 2022. No phone calls please.

Position: Substitute Visitor Experience Representative (Part-time)

Reports to: Manager of Interpretation & Visitor Services and Assistant Manager of Interpretation & Visitors Services

The USS Constitution Museum is one of the most visited museums in Massachusetts and is an anchor of Boston’s Freedom Trail. The Museum is an award-winning national leader in family engagement and maritime history, presenting a model for how stories of the past can become relevant, relatable, and, most of all, fun for all ages.

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Position Summary

Visitor Experience Representatives serve as the public face of the USS Constitution Museum and are essential to fulfilling the Museum’s goal of creating a positive, memorable experience where visitors can learn and connect to history. Interacting with over 350,000 visitors annually, this position serves a dual-role by providing outstanding customer service at the admission desk and leading a range of hands-on experiences for family and adult audiences throughout the exhibits.

 

Position Details

Admission Desk

• Act as a resource for visitors by welcoming and orienting them to the Museum’s offerings and other attractions in and around the Charlestown Navy Yard.
• Clearly communicate the admission by donation policy and accurately process financial transactions.
• Track daily visitation statistics and complete associated paperwork.
• Manage high volumes of visitor traffic and large crowds while providing personal attention to as many individuals as possible.
• Promptly and courteously answer incoming calls on the multi-line telephone system.
• Provide immediate and appropriate responses to safety and security concerns.

 

Exhibit Interpretation

• Communicate information about USS Constitution’s history and engage with children, families, and adults in a way that respects their individual needs, motivations, and abilities.
• Provide positive and memorable experiences by facilitating a range of hands-on, minds-on programs and tours.
• Recognize and act on opportunities to enhance a visitor’s engagement in the exhibits by providing one-on-one assistance or by facilitating short activities at hands-on areas.
• Assist with opening and closing the museum exhibit spaces each day, and maintain exhibit spaces by resetting and restocking materials throughout the day.
• Inform visitors of safety guidelines and, when possible, provide reasonable alternatives.
• Prepare materials for activities, programs and events.
• Learn more about the USS Constitution Museum’s exhibit and program philosophy at www.engagefamilies.org.

 

Qualifications

• Exceptional customer service skills
• A demonstrated interest in history, museums, or education
• A mature and outgoing personality
• An enjoyment for interacting with members of the public
• Detail-oriented
• Display a positive attitude with visitors and staff members
• Willing to work as part of a team
• Previous employment or volunteer experience in a museum or customer service position preferred
• Ability to work morning, evening, and weekend hours

 

Pay

$16 per hour

 

Schedule

Substitute Visitor Experience Representatives help to cover staff vacations, special events, etc. Depending on availability, they may expect to be scheduled for 8-32 hours per month.

 

Perks

• Free parking in the Charlestown Navy Yard
• Pre-tax transportation benefit for qualified commuting costs
• Holiday pay (time and one-half) when working an official holiday
• Sick time accrual
• Complimentary admission to 25+ New England museums & cultural organizations
• Museum store discount

 

About the USS Constitution Museum

The USS Constitution Museum (USSCM), incorporated in 1972, is a 501(c)(3) non-profit Museum and a proud partner of the US Navy and the National Park Service (NPS). The USSCM engages all ages in the story of “Old Ironsides” to spark excitement about maritime heritage, naval service, and the American experience. The award-winning USSCM serves as the memory and educational voice of USS Constitution, which is both an active-duty naval vessel and America’s Ship of State. The nonprofit USSCM provides hands-on, minds-on exhibits, education programs, and virtual programs rooted in twenty years of foundational research on the Ship’s crew. In a typical year, the Museum’s doors are open seven days a week with an admission by donation policy (pay what you can, if you can), welcoming 340,000 families, students and teachers, veterans, and tourists who visit from around the world.

 

Vaccination Policy:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if candidates are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

 

How to Apply:

Send cover letter and resume to museumlearning@usscm.org. Only those selected for an interview will be contacted. EOE.

Position: Museum Teacher (Seasonal Part-time)

 

USS Constitution Museum (USSCM) seeks a part-time Museum Teacher to facilitate in-person and virtual field trips during peak visitation season (spring and summer 2022). 

USSCM is committed to engaging all ages in the story of “Old Ironsides” to spark excitement about maritime heritage, naval service and the American experience. Under the direction of the Education Manager and Manager of Community Engagement, the Museum Teacher will facilitate in-person and virtual field trips that embody the Museum’s philosophy of hands-on and engaging place-based learning. 

Key Responsibilities:

• Facilitate in-person and virtual field trips for K-12 students
• Communicate educational content at an appropriate level for student groups of varying ages and abilities.
• Provide gallery support and roving interpretation with self-guided school and youth groups.
• Maintain the materials and resources needed for school and youth programs.
• Provide support to other museum departments and assist in additional education-related tasks, such as facilitating public family programs or assisting in the Museum’s efforts to redesign the educator resources website.

Schedule and Wage: 

This is a seasonal, part-time position of 19 hours per week from May through August or September. Occasional weekend work may be required. The pay is $17 per hour.

Qualifications:

• Demonstrated experience facilitating educational programs to K-12 audiences
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Confidence and an outgoing personality 
• Knowledge of best practices in museum education preferred 

Perks:

Free parking in the Charlestown Navy Yard. Pre-tax transportation benefit for qualified commuting costs. Holiday pay (time and one-half) when working an official holiday. Sick time accrual. Complimentary admission to 25+ New England museums & cultural organizations. Museum store discount.

COVID-19 Vaccination Requirement:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

How To Apply:

Interested individuals should email a cover letter and resume to Emily Bryant, Education Manager, at teachered@usscm.org.  Only those selected for an interview will be contacted. EOE.

Position: Sailors Speak Program Discussion Leader (Temporary Project Position)

The USS Constitution Museum is seeking 7 motivated and passionate Discussion Leaders for a new project, Sailors Speak: The Impact of War on Naval Veterans, their Families, and the Country. The Sailors Speak project, funded by the National Endowment for the Humanities, will build on the primary source resources and networks of the Museum to explore naval heritage and contemporary military service through an interdisciplinary, humanities-rich discussion program with veterans and their adult family members. Specifically, the project will focus on the War of 1812 and the post 9/11 wars. 

Responsibilities & Standards of Conduct:

The Discussion Leaders will attend a full-day preparatory training program from September 12-16, 2022, during which they will be introduced to a range of humanities sources and learn methods for creating a safe space for open dialogue and sharing among veterans. Once the preparatory training program is complete, each discussion leader will participate in one of three discussion programs between October and early November with a group of naval veterans and military family members. The goal of the discussion programs is to encourage discussion of military experiences through a broad humanities perspective.

Qualifications and Skills:

• Navy veterans, active-duty, and adult military family members are encouraged to apply.
• Preference will be given to individuals who are veterans or have worked with veterans, and those with content knowledge in one or both of the conflicts covered in this program (War of 1812 and the post 9/11 wars).
• Excellent interpersonal skills.
• Demonstrated ability to conduct conversations with empathy and focus.
• Experience using Zoom and other video conferencing platforms is a plus.
• Diversity of candidates is a top priority, including age, race, national origin, sex, gender identity, sexual orientation, parental status, religion, disability, and military status.

Schedule: 

The full-day preparatory training program is from September 12-16, 2022.

Discussion leaders will then lead a portion of a discussion program scheduled between early October and early November 2022. There are three discussion program opportunities available:

Option 1: In person at the USS Constitution Museum on Wednesdays (between Oct 5 – Nov 9) from 1pm – 4pm

Option 2: Virtually via Zoom on Thursdays (between Oct 6 – Nov 10) from 6pm – 8pm

Option 3: In person at the USS Constitution Museum on Saturdays (Oct 15, 22, 29) from 9am – 4pm

Pay: 

$2,400 stipend

COVID-19 Vaccination Requirement:

Museum staff are required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

How to Apply:

Qualified applicants should email a cover letter, resume, DD214 or LES (if applicable), and preferred schedule option to Nicole Nunes at nnunes@usscm.org. No phone calls, please. Only those selected for an interview will be contacted.

Application Due Date:

Please submit application materials by July 31, 2022.

The USS Constitution Museum is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all.

Position: Visitor Experience Volunteer, LEGO Exhibit

Reports to: Manager of Interpretation & Visitor Services and Assistant Manager of Interpretation & Visitors Services

The USS Constitution Museum serves as the memory and educational voice of USS Constitution, by collecting, preserving, and interpreting the stories of “Old Ironsides” and the people associated with her. The Museum is a not-for-profit educational organization founded in 1972, welcoming over 350,000 visitors annually. The USS Constitution Museum is located in the historic Charlestown Navy Yard, just across the dock from “Old Ironsides,” which remains a commissioned naval vessel.

Visitor Experience staff members, interns and volunteers develop learning experiences for visitors of all ages, backgrounds, learning styles and abilities. Through interpretation, community outreach, special events, and visitor services, Visitor Experience staff provide a hands-on, minds-on experience that encourages visitors to make personal connections to USS Constitution’s history and the lives of the people associated with her.

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Position Summary

Visitor Experience Volunteers support the efforts of the Museum Learning Department in engaging our visitors in the history of USS Constitution. LEGO exhibit volunteers directly support the mission of the USS Constitution Museum by assisting our staff with the facilitation of the Museum’s brand-new LEGO brick building area, engaging visitors in hands-on activities, and providing information to visitors about the Museum. Additional responsibilities may be available based on interest and need.

 

Responsibilities & Standards of Conduct

• Address all visitors in a welcoming, respectful manner and proactively seek ways, both large and small, to positively influence their visit to the Museum through personal attention.
• Recognize and act on opportunities to use basic interpretive approaches to positively impact visitors’ experiences in the LEGO brick building area, including facilitating daily Challenge Card builds, free builds, and picture opportunities.
• Confidently communicate basic information on a range of topics from Constitution’s history in a way that respects the individual needs, motivations and abilities of our visitors.
• Inform visitors of Museum policies regarding, but not limited to, photography, food and/or drinks, appropriate behavior and, when possible, provide reasonable alternatives whenever possible.
• Communicate and cooperate with all staff and volunteers to create a cohesive team within Museum Learning and throughout the Museum.

 

Qualifications

• Outgoing personality and ability to proactively interact with visitors
• An interest in working with families and children
• Experience in a teaching or customer service position
• Excellent spoken and written communication skills

 

Schedule

The Museum requires that volunteers commit to at least 8 hours of volunteer work each month during our busy summer season (May– October) to remain in “active” status.  The following shifts are available to volunteer:

• Monday: 11:00 am- 1:30 pm/ 1:30 pm- 4:00 pm
• Tuesday: 11:00 am- 1:30 pm/ 1:30 pm- 4:00 pm
• Wednesday: 11:00 am- 1:30 pm/ 1:30 pm- 4:00 pm
• Thursday: 11:00 am- 1:30 pm/ 1:30 pm- 4:00 pm
• Friday: 11:00 am- 1:30 pm/ 1:30 pm- 4:00 pm
• Saturday: 10:00 am- 2:00 pm/ 1:00 pm- 5:00 pm
• Sunday: 10:00 am- 2:00 pm/ 1:00 pm- 5:00 pm

 

Vaccination Policy:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if candidates are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

 

How to Apply:

Send resume, availability, and brief statement of interest to ckauffman@usscm.org. Only those selected for an interview will be contacted. EOE.