Assistant Manager of Interpretation & Visitor Services

The USS Constitution Museum is seeking a creative, energetic, and motivated individual with a strong commitment to delivering a welcoming, fun, and safe visitor experience. From overseeing admissions and daily visitation statistics, resolving visitor problems, ensuring proper staffing levels, and engaging visitors in the history of USS Constitution, this position serves a key role in the day to day operations of the USS Constitution Museum.

The ideal candidate can multi-task, demonstrate quick problem-solving skills, foster a positive and productive work environment, and is able to engage with visitors from diverse backgrounds. Prior experience managing staff or volunteers preferred.

CORE RESPONSIBILITIES

• Serve as primary manager to Visitor Experience Representatives in the absence of the Manager of Interpretation & Visitor Services.
• Model and mentor others in providing excellent customer service as the Museum seeks to be known as “the friendliest site on the Freedom Trail.”
• Perform opening and closing procedures for the front desk, exhibits, and offices.
• Accurately process and monitor financial transactions, including making change, processing admission fees, selling memberships, etc.
• Address visitor complaints or dissatisfactions in a calm, professional manner using listening, problem-solving and communication skills.
• Respond to visitor and gallery safety and security concerns and provide an immediate and appropriate response to alarms, emergencies, and evacuations.
• Edit the daily schedule as needed to ensure adequate staff coverage at the admission desk and in the galleries.
• Independently facilitate a range of programs and gallery interactions that engages children, families, and adults in the history of USS
• Assist the staff in facilitating personalized, engaging, and accurate interpretation by observing, providing timely feedback, and serving as a mentor.
• Maintain the flow of information to and from staff and visitors by working closely with other Museum departments, the National Park Service, the United States Navy, and other partners.
• Assist the Manager of Interpretation & Visitor Services in tracking daily visitation statistics and completing necessary data entry.
• Co-design and implement staff trainings to ensure that all Visitor Experience staff members can effectively engage audiences from a wide range of backgrounds.
• Assist in the recruitment and hiring of Visitor Experience staff and volunteers.
• Other duties and task as assigned by the Manager of Interpretation & Visitor Services or the Senior Vice President & Chief Experience Officer.

QUALIFICATIONS

• 5+ years of experience working in a cultural attraction, customer service/ retail environment, or education setting. At least two years of supervisory experience required.
• Positive attitude and enthusiasm for USS Constitution Museum mission
• An outgoing demeanor and the desire to work with the general public, groups, youth, adults, and intergenerational audiences.
• Prior cash handling, knowledge of POS systems and or key holder responsibility required.
• Strong customer service, communication, and interpersonal skills.
• Ability to demonstrate flexibility and quick-thinking in an audience focused environment.
• Ability to prioritize multiple demands and exercise sound judgement under pressure.

SCHEDULE: Weekends and holidays are required. This position will start with a 16 hr/wk schedule and will increase to a 40 hr/wk Tuesday-Saturday schedule once the Museum is open 7 days a week.

TO APPLY: Interested individuals should send cover letter, resume, and references to jzanolli@usscm.org. Only those selected for an interview will be contacted. EOE.

There are currently no volunteer positions.